On-Demand Trainings

Course 1: Technology Overview & Customer Solutions Training

Introductory course to gain awareness and understanding of HPWHs.

Topics covered in this training include:

1. Key differences between standard electric tanks and HPWHs
2. Benefits of HPWHs
3. Site specific installation considerations for:
   • Manufactured homes
   • Basements
   • Garages
   • Closets
4. Consumer satisfaction feedback
5. Latest market research findings
6. Successful sales strategies
7. Utility rebate program resources

Eligible for 2 Continuing Education Units (CEUs) from Oregon Construction Contractor's Board (OR CCB), Washington State Department of Labor & Industries (WA L&I) or Montana Department of Labor & Industry (MT L&I) with a valid plumbing license.

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Course 2: All Manufacturer Technical HPWH Training

In-depth course for greater understanding of HPWHs, focusing on the unique technical aspects of specific brands, intended to help you select the best tank for an individual household’s needs.

Topics covered in this training include:

1. Tank selection and sizing criteria
2. Space requirements and solutions
3. Key differences between HPWH brands:
   • A.O. Smith
   • Bradford White
   • Rheem
4. Operational modes
5. Error codes and troubleshooting
6. Utility rebate program resources

Eligible for 2 Continuing Education Units (CEUs) from Oregon Construction Contractor's Board (OR CCB), Washington State Department of Labor & Industries (WA L&I) or Montana Department of Labor & Industry (MT L&I) with a valid plumbing license.

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About the Instructor

These trainings are presented by Hot Water Solutions team member Bruce Manclark, a nationally recognized energy trainer with over 40 years of experience. Bruce has been supporting the education & technical understanding of HPWHs, as well as communicating installation best practices, since 2018.